An over all Personality Development Training Programme/B.P.O. Training .
which includes
candidate's grooming, giving them an overview of what a call center is all about
OUR SPECIALLY DESIGNED TRAINING MODULES:
The number and size of BPO/CALL-CENTERS is growing every day in the world. For many companies, call centres provide a focused means of handling both inbound enquiries and outbound marketing. However, a common industry problem is staff training, motivation, and retention. Call center operations are hectic. The pressure to respond is relentless. Staff knowledge of products and services, system software knowledge, and customer care are crucial to the success of the operation. Training at Naukrisewa.com institute helps staff at all levels provide excellent, confident service which make the center efficient and cost-effective.
What we do...
We provide learning that is focused on the fundamentals-the core skills, knowledge and competencies required for success in the call center!
We teach you how to organize and use the knowledge and skills after you acquire them - on-the-job - where it counts !
About Our Courses:
Highly interactive and include practice, role-play, feed back and coaching.
Performance-based: We adapt our training to each participant's needs by assessing each student's demonstrated skills and by coaching and reinforcing the appropriate skills for performance improvement.
Students must demonstrate competency and mastery at the end of each module and the course.
Our Staff of Master Trainers, each has call center management and training delivery experience.
Naukrisewa.com institute of BPO/Call Center training provides their employees the best communication skills while in training. The training includes interviewing candidates, solving work problems, seeking to help an employee on work performance, and finding out reasons for performance discrepancies. A major source of problem in communication is defensiveness. This defensiveness can take the form of aggression, anger, competitiveness, avoidance among other responses. Our Institute provides skills that one should be aware of the potential for defensiveness and makes needed adjustment.
Voice And Accent
With the BPO Boom, Voice and accent training has become a growing avenue. Also referred to as call centers, these companies exist in all sectors of business including higher education, retail, insurance, banking, utilities, manufacturing, security, market research, pharmaceuticals, catalogue sales, credit collections and airline/hotel reservations etc. With the trained and professional resources, our Institute offers both Inbound and Outbound training. In 'inbound' wherein calls are received from customers inquiring about a service or product that an organization provides. In 'outbound' wherein calls are made to customers to sell products or collect information / money etc. Call center services can also be 'specialized' wherein calls are made from one company to another company.
The career avenues provided by Naukrisewa is one of the best among all. We provide a good option for senior secondary pass students, fresh college graduates as well as housewives and retired people to work with.
Naukrisewa provides number one training among all using following modules:
Module 1: Participants learn about the importance of customer focused attitude and how to integrate ethics and values into technical support environment.
Module 2:
Covers using positive languages, uses of language, the customer can understand, using transitions to move through calls and build rapport with customers.
Module 3:
Teaches how to open a call, transfer a call and how to put a call on hold.
Module 4:
Participants learn critical skills of questioning to determine customer need and confirming understanding.
Module 5:
Teaches the essential skills of developing a problem statement, classifying the problem and handling the request.
Module 6:
Teaches the participants to maintain pose with challenging calls and to deal with angry and upset customers.
WE explain how to establish rapport with customers. Discussions on how to move in to the customer's world and how to match the customer's communication style. We help our students to respond to the customer's basic and specific needs. We cover the use of leading questions and back-tracking. Finally, it introduces various telephone sales techniques that can be used to sell products and services.
Telesales and Telemarketing Training
More and more companies are increasing the use of the telephone as the quickest and most convenient way of establishing customer contacts. Call centers and mail orders are the fastest growing operational departments for organizations and these organizations recognize that tele-sales and tele-marketing are key part of their sales strategy. It is essential that tele-sales staff represent their organization in a professional and friendly way, using clear and effective communication to ensure that customer value is maximized and potential business is not lost. If your staff is not trained properly on telephone sales, imagine how much business you are losing.
We ensure that our students correct image of a potential customer to make sure that the company stands out from the crowd. It has been developed for tele-marketers who make a significant number of prospecting calls and tele-sales professionals who have to handle a large number of incoming sales calls. It is written with both the customer and the organization in mind to maximize on potential sales.
Personality development is the development of the organized pattern of behaviors and attitudes that makes a person distinctive. Personality development occurs by the ongoing interaction of temperament, character, and environment.
Presentation Skills
With Naukrisewa.com you can learn Good presentation skills which are vital in communicating ideas and for influencing others to follow your directions. In customer negotiations, your presentation skills determine success or failure and large contracts hinge on your ability to put across your message. Once learned, good presentation skills reward you for the rest of your life.
Naukrisewa.Com Where your future comes first
Our aim is to help candidates in becoming true professionals.
We'll train you to be right candidate for a right job
